Return & Refund Policy

Simple, transparent, and consistent with our commitment to customer satisfaction.

Overview

We want you to love your purchase. If you are not fully satisfied, you may request a return within 30 days of delivery for a refund or exchange, subject to the eligibility terms below. This policy applies to orders placed on lureaz.com.

Return Eligibility

  • Items must be unused, unworn, and in original condition with all protective films, tags, manuals, and packaging included.
  • Please keep your order number or proof of purchase ready to obtain an RMA (Return Merchandise Authorization).
  • Returns must be initiated within 30 days of delivery and shipped back by the due date stated in your RMA instructions.

Non-Returnable Items

  • Customized or engraved items, adjusted bracelets/straps cut to size, or special-order products.
  • Items showing wear, scratches, missing parts, or damage caused by misuse.
  • Final-sale items, gift cards, or digital downloads (if applicable).
  • Any item returned without an approved RMA.

How to Start a Return

  1. Email support@lureaz.com with your Order Number, item(s) to return, and reason for return (photos required for defective or damaged items).
  2. Receive your RMA and detailed return instructions, including the correct warehouse address. We operate multiple fulfillment centers—returns without an RMA may be refused.
  3. Package the item securely with all original materials and ship it using a trackable method by the date provided.

Tip: Use a trackable courier service and keep the receipt until your refund is completed.

Return Shipping Costs

  • Defective, damaged, or incorrect item received: We provide a prepaid return label or reimbursement after verification.
  • Other returns (change of mind, wrong item ordered, etc.): The customer is responsible for return shipping costs. Original expedited shipping fees (if any) are non-refundable.

Inspection & Restocking

  • All returns are inspected upon receipt. To qualify for a full refund, items must meet all eligibility conditions.
  • If items are missing parts or show signs of use, a reasonable restocking fee (up to 15%) may apply, or the return may be declined.

Refunds

  • Approved refunds are issued to your original payment method.
  • Please allow 5–7 business days for processing after inspection; your card issuer may require additional time to post the credit.
  • Original expedited shipping fees are non-refundable unless the return results from our error.

If your refund seems delayed or missing, please contact your bank or card provider first. If unresolved, email us at support@lureaz.com.

Exchanges

To exchange for a different color or model, contact us within 30 days of delivery. Depending on availability, we may process an exchange directly or ask you to return for a refund and place a new order.

Defective, Damaged, or Incorrect Items

  • Report issues within 7 days of delivery and include clear photos of the product and packaging.
  • After verification, we’ll issue a replacement or provide a prepaid return label and full refund.

International Returns

When returning an item from outside the U.S., mark the parcel as “Returned Goods – No Commercial Value” per local customs requirements. Duties or taxes billed to us by the carrier may be deducted from your refund.

Return Address

Please send all approved returns to our fulfillment center at: Room 1107, Treasure Center, No. 42 Hung To Road, Kowloon, Kowloon City District, Hong Kong, 999077

We recommend using a trackable shipping method and keeping your receipt as proof of return.

Important Delivery Note

Once a parcel is marked “Delivered” by the carrier, any loss or theft after delivery is outside our responsibility. For post-delivery issues, please contact the carrier directly. We are happy to assist with guidance if needed.

Order Cancellations

You may request an order cancellation before dispatch by emailing support@lureaz.com. If the order has already shipped, please follow the return process once it arrives.

Helpful Links

Track Your Order • Shipping Policy • Warranty Policy • Terms of Service • Privacy Policy

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